Customer Service Representative

Job Description

As a Customer Service Representative, you will be responsible for delivering excellent Customer Service for our Swedish market in Royal Canin, which contains a variety of customers from cat and dog breeders to Pet Special Retailty, veterinarian hospitals and vet clinics. You will also interact internally with Sales, Planning, Finance and Consumer Care teams.

Location: Copenhagen, Denmark. We work hybrid way.

What are we looking for?

  • High school or similar

  • Min. 2-3 years of work experience in Supply or Customer Service related functions.

  • Preferably in the FMCG Industry

  • Fluent in Swedish spoken and written

  • Fluent in English both spoken and written. Danish is a plus

  • Excellent communication skills, structured, pro active, team oriented and a great drive for results.

Essential duties and responsibilities

  • You will together with your team be responsible for the Customer Service in the Swedish market. Act as a back-up for the Danish market during sick leave, holidays etc.

  • Order management through EDI, web shop and mail

  • Credit and claims handling

  • Email/phone support

  • Outbound sales

  • Order tracking

  • Web shop support to customers

  • Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.

What can you expect from Mars & Royal Canin?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.’

About us

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 125,000 Associates into taking action every day towards creating the world we want tomorrow.

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