Support Engineer (Melbourne)

About Axiell Group

Axiell is the global leader in Vital Records software with customers in Canada, Australia, New Zealand, and the USA. Our software solutions allow government entities to manage the storage and use of vital statistics information including life event data (births, deaths, and marriages), certificate security, data transfers between government entities, and fraud prevention.

Due to ongoing growth, our Vital Records and Statistics Team (RVR) seeks a technically minded Support Engineer to join our Melbourne team.

Learn more about the RVR team at: https://vitalrecords.axiell.com/

Why work with Axiell?

  • Join a supportive team of talented, dedicated and passionate professionals.

  • Attractive salary package, with uncapped overtime potential.

  • Enjoy flexible working hours and Time Off in Lieu options to improve work-life balance.

  • Home/Office hybrid model between remote working and our convenient Carlton office, close to public transport links. Currently FT @ home during winter COVID wave.

About the Role

Working closely with our Developers and our off-shore Technical support team, you will play a pivotal role in providing effective applications support to Axiell’s clients. As this is a heavily programming based role (75% programming / 25% technical support), knowledge of programming languages such as C++, Java, Perl, Python, and database engines is essential.

  • Investigate and action all Level 1-3 support requests relating to Axiell products and services.

  • Write, code, test, analyse and maintain Axiell’s applications in line with user requirements.

  • Identify root problems, correct coding errors, troubleshoot, present solutions, implement changes, de-bug software and accurately document code.

  • Manage customer expectations and document case progress in Jira ticket management software.

  • Work with Development team to make improvements based on user feedback/reoccurring issues.

What kind of person will thrive at Axiell?

Axiell seeks a candidate who is competently and culturally aligned with our core business values.

  • Minimum Bachelor’s Degree in Computer Science, Information Technology or related discipline.

  • 1-2 years’ prior work experience in an IT related environment preferred.

  • Programming knowledge essential—C++, Java, Perl, Python and database engines.

  • Solution focussed individual, with a creative approach to problem-solving.

  • Eager to learn, attention to detail, and committed to continuous improvement.

  • Strong customer centric focus, with excellent communication skills and an optimistic personality.

  • Knowledge of web technologies like React, Eclipse, Jetty an advantage.

Let’s talk details

  • Full-time, Monday to Friday position, during standard business hours.

  • Applicants must hold full-unrestricted Australian working rights.

Sounds great! How do I apply?

To apply, please send us your up-to-date resume and covering letter explaining why you are interested in the position, how you are uniquely qualified for the role, and your salary expectations.

Don’t meet every single requirement? At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyways and tell us why you are the perfect candidate we’re looking for!

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